Thomas Lansing

Human Centered Design for Refuse Truck Drivers

My strength on a design team is a genuine enthusiasm to go outside
and speak with the people we design for.

I conducted 15+ interviews & deployed surveys (n=187) to research
& validate product requirements for our key user garbage truck drivers.
Part of 6 month academic project at Carnegie Mellon.

The problem statement from our sponsor at Volvo Group was to improve
truck driver retention, by improving MACK's new electric garbage trucks.

That's me in the shop making a model of our eventual solution.

Ultimately the team at Volvo/MACK were happy with the proposal for a new dashboard architecture.

Our execution of the HCD process surfaced some new areas for innovation in the space, and brought the voice of the garbage truck driver to Volvo's engineers.

I can lead and follow a design process, and I hope to bring my enthusiasm and skills to your business.

Tom Lansing was an integral part of the CMU Team. Throughout the project he operated in a leadership capacity,
took feedback well, was proactive in his problem solving and need finding, and overall was an excellent team member.
Volvo is very excited about the solution this team ideated and will potentially look to implement it in the future.

Human Centered Design for Refuse Truck Drivers

My strength on a design team is a genuine enthusiasm to go outside and speak with the people we design for.

The problem statement from our sponsor at Volvo Group was to improve truck driver retention, by improving MACK's new electric garbage trucks.

Ultimately the team at Volvo/MACK were happy with the proposal for a new dashboard architecture.

My strength on a design team is a genuine enthusiasm to go outside
and speak with the people we design for.

The problem statement from our sponsor at Volvo Group was to improve
truck driver retention, by improving MACK's new electric garbage trucks.